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At Glass & Wick, we always aim to provide you with your beautiful, hand poured products as quickly as possible. We pride ourselves on our customer service as well as the quality of our products.

In the unlikely event that an issue arrises, we aim to resolve them as quickly and effectively as possible; our customers are hugely important to us.

Shipping:

Every scented product is handmade and poured by us, so we ask all of our customers to allow for 7 working days for their product to be made. Due to Covid 19, couriers are taking longer than their advertised shipping times, in many instances. We kindly ask that you are patient whilst waiting for your order. Rest assured, we will ensure your beautiful products arrive with you as soon as possible. 

Returns: 

In the unlikely event that you are unhappy with a product you've received, we will be happy to refund the cost of that item, following the item being returned to us in perfect condition. Please note, we can not cover the cost of any return shipping charges, unless the item you received was damaged, faulty or incorrect.

Lost/Damaged Items

Any items shipped to you are wrapped carefully and well protected. However, occasionally items can become damaged or get lost during shipping which is unfortunately out of our hands.  

In the event that an item arrives to you damaged, we will first require a photo of the damaged item and once checked, we will send a replacement out to you as soon as physically possible. If the item is out of stock, a refund will be provided.

If your order has not arrived after the advised 6 working day shipping period, we will require 24 hours to make up your order again, after which it will be shipped to you. In the interim, should your initial order arrive, we may require the duplicate to be returned to us, the cost of which will be covered by us. 

To get in touch, please see our Contact Us page.  

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