Shipping policy

Every product is lovingly made to order, therefore we require 5-7 working days for your items to be made and ready for dispatch, starting from the working day after your order was placed. Rest assured, your order will be dispatched as quickly as possible. 

All UK orders are sent via Royal Mail 1st Class. International orders are sent using the most cost effective tracked service and EXCLUDE taxes and duties. Taxes and duties must be paid in the country of arrival and by the Purchaser. For UK orders, Royal Mail 'aims for' a door to door service within 48 hours, excluding Sundays, however please do note this is only an aim for time and approximately 3-5% of shipments can take longer. 

Please note: ALL shipping information must be correct to ensure safe delivery. Whereas we will do all we can to assist any changes, entering an incorrect shipping address may result in an order not arriving and you will not be eligible for a refund. 

Glass & Wick are able to internally track all parcels, therefore should your parcel have not arrived by the 7th working day (UK) or 21st working day (EU) from your shipment notification, please notify us so we can promptly assist with locating your parcel.